Hardiness personality and its relation to voluntary resignation in call centers

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This paper discusses the relationship between hardiness personality and workers’ voluntary resignation from call center jobs. The aim is to understand the decision to leave through a subject’s personality. The hardiness personality questionnaire developed by Moreno, Garrosa and Gonzalez (2000) was a...

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Detalles Bibliográficos
Autor: Labarthe Carrara, Javier
Formato: artículo
Fecha de Publicación:2018
Institución:Pontificia Universidad Católica del Perú
Repositorio:Revistas - Pontificia Universidad Católica del Perú
Lenguaje:español
OAI Identifier:oai:ojs.pkp.sfu.ca:article/19475
Enlace del recurso:http://revistas.pucp.edu.pe/index.php/psicologia/article/view/19475
Nivel de acceso:acceso abierto
Materia:hardiness personality
voluntary resignation
call centers
personalidad resistente
egreso voluntario
personnalité résistante
départ volontaire
centres d´appels
personalidade resistente
saída voluntária
centros de chamada
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network_acronym_str REVPUCP
network_name_str Revistas - Pontificia Universidad Católica del Perú
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dc.title.none.fl_str_mv Hardiness personality and its relation to voluntary resignation in call centers
Personalidad resistente y su relación con el egreso voluntario en call centers
La personnalité résistante et sa relation avec le départ volontaire dans les centres d’appels
Personalidade resistente e relação com a saída voluntária
title Hardiness personality and its relation to voluntary resignation in call centers
spellingShingle Hardiness personality and its relation to voluntary resignation in call centers
Labarthe Carrara, Javier
hardiness personality
voluntary resignation
call centers
personalidad resistente
egreso voluntario
call centers
personnalité résistante
départ volontaire
centres d´appels
personalidade resistente
saída voluntária
centros de chamada
title_short Hardiness personality and its relation to voluntary resignation in call centers
title_full Hardiness personality and its relation to voluntary resignation in call centers
title_fullStr Hardiness personality and its relation to voluntary resignation in call centers
title_full_unstemmed Hardiness personality and its relation to voluntary resignation in call centers
title_sort Hardiness personality and its relation to voluntary resignation in call centers
dc.creator.none.fl_str_mv Labarthe Carrara, Javier
author Labarthe Carrara, Javier
author_facet Labarthe Carrara, Javier
author_role author
dc.subject.none.fl_str_mv hardiness personality
voluntary resignation
call centers
personalidad resistente
egreso voluntario
call centers
personnalité résistante
départ volontaire
centres d´appels
personalidade resistente
saída voluntária
centros de chamada
topic hardiness personality
voluntary resignation
call centers
personalidad resistente
egreso voluntario
call centers
personnalité résistante
départ volontaire
centres d´appels
personalidade resistente
saída voluntária
centros de chamada
description This paper discusses the relationship between hardiness personality and workers’ voluntary resignation from call center jobs. The aim is to understand the decision to leave through a subject’s personality. The hardiness personality questionnaire developed by Moreno, Garrosa and Gonzalez (2000) was administered to a sample of 81 telemarketers. A higher probability of voluntary resignation was found in those with low hardiness personality as well as in those with higher levels of education. The greater permanence of workers with a high level of hardiness personality shows that there are individual traits that facilitate the way in which the worker deals with the demands and the perception of the work setting, which influences the voluntary resignation decision in this type of organizations.
publishDate 2018
dc.date.none.fl_str_mv 2018-12-12
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://revistas.pucp.edu.pe/index.php/psicologia/article/view/19475
url http://revistas.pucp.edu.pe/index.php/psicologia/article/view/19475
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv http://revistas.pucp.edu.pe/index.php/psicologia/article/view/19475/pdf
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Pontificia Universidad Católica del Perú
publisher.none.fl_str_mv Pontificia Universidad Católica del Perú
dc.source.none.fl_str_mv Revista de Psicología; Vol. 36 Núm. 1 (2018); 239-263
Revista de Psicología; v. 36 n. 1 (2018); 239-263
2223-3733
0254-9247
reponame:Revistas - Pontificia Universidad Católica del Perú
instname:Pontificia Universidad Católica del Perú
instacron:PUCP
instname_str Pontificia Universidad Católica del Perú
instacron_str PUCP
institution PUCP
reponame_str Revistas - Pontificia Universidad Católica del Perú
collection Revistas - Pontificia Universidad Católica del Perú
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1844072387879895040
spelling Hardiness personality and its relation to voluntary resignation in call centersPersonalidad resistente y su relación con el egreso voluntario en call centersLa personnalité résistante et sa relation avec le départ volontaire dans les centres d’appelsPersonalidade resistente e relação com a saída voluntáriaLabarthe Carrara, Javierhardiness personalityvoluntary resignationcall centerspersonalidad resistenteegreso voluntariocall centerspersonnalité résistantedépart volontairecentres d´appelspersonalidade resistentesaída voluntáriacentros de chamadaThis paper discusses the relationship between hardiness personality and workers’ voluntary resignation from call center jobs. The aim is to understand the decision to leave through a subject’s personality. The hardiness personality questionnaire developed by Moreno, Garrosa and Gonzalez (2000) was administered to a sample of 81 telemarketers. A higher probability of voluntary resignation was found in those with low hardiness personality as well as in those with higher levels of education. The greater permanence of workers with a high level of hardiness personality shows that there are individual traits that facilitate the way in which the worker deals with the demands and the perception of the work setting, which influences the voluntary resignation decision in this type of organizations.En el presente trabajo se analiza la relación entre la personalidad resistente, y el egreso voluntario de los trabajadores en call centers. Se pretende entender la decisión de egreso, a través de la personalidad. Se aplicó el cuestionario de personalidad resistente desarrollado por Moreno, Garrosa y Gonzalez (2000) a una muestra de 81 teleoperadores. Se encontró una probabilidad mayor de egreso voluntario en las personas con baja personalidad resistente así como las que cuentan con mayores niveles de escolaridad. Esto nos permite señalar que existen rasgos individuales que facilitan la gestión de las demandas y la percepción sobre el contexto laboral que influye en la decisión de egreso en este tipo de organizaciones.Dans le présent travail, la relation entre la personnalité résistante et le départ volontaire des travailleurs dans les centres d’appels est analysée. Il est destiné à comprendre la décision de sortir, à travers la personnalité. Le questionnaire sur la personnalité résistante développé par Moreno, Garrosa et Gonzalez (2000) a été appliqué à un échantillon de 81 télévendeurs. Nous avons trouvé une probabilité plus élevée de départ volontaire chez les personnes à faible personnalité résistante ainsi que chez celles ayant un niveau de scolarité plus élevé. Cela nous permet de souligner qu’il existe des caractéristiques individuelles qui facilitent la gestion des demandes et la perception du contexte de travail qui influence la décision de quitter ce type d’organisation.Neste trabalho se analisa, a relação entre a personalidade resistente e a saída voluntária dos trabalhadores em centros de chamada. Pretende-se compreender a decisão de saída, através da personalidade. Foi aplicado o questionário de personalidade resistente desenvolvido por Moreno, Garrosa e Gonzalez (2000) em uma mostra de 81 teleoperadores. Uma maior probabilidade de retirada voluntária foi encontrada em pessoas com baixa personalidade resistente assim como aqueles com níveis mais elevados de escolaridade. Isso nos permite apontar que existem traços individuais que facilitam o gerenciamento das demandas e a percepção sobre o contexto de trabalho que influencia a decisão de saída neste tipo de organizaçõesPontificia Universidad Católica del Perú2018-12-12info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://revistas.pucp.edu.pe/index.php/psicologia/article/view/19475Revista de Psicología; Vol. 36 Núm. 1 (2018); 239-263Revista de Psicología; v. 36 n. 1 (2018); 239-2632223-37330254-9247reponame:Revistas - Pontificia Universidad Católica del Perúinstname:Pontificia Universidad Católica del Perúinstacron:PUCPspahttp://revistas.pucp.edu.pe/index.php/psicologia/article/view/19475/pdfinfo:eu-repo/semantics/openAccessoai:ojs.pkp.sfu.ca:article/194752021-07-12T19:16:54Z
score 13.398966
Hardiness personality and its relation to voluntary resignation in call centers
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