Hardiness personality and its relation to voluntary resignation in call centers

• Autor: Labarthe Carrara, Javier
• Formato: artículo
• Fecha de Publicación: 2018
• Institución: Pontificia Universidad Católica del Perú
• Repositorio: Revistas - Pontificia Universidad Católica del Perú
• Lenguaje: español
• OAI Identifier: oai:revistaspuc:article/19475
• Enlace del recurso: http://revistas.pucp.edu.pe/index.php/psicologia/article/view/19475
• Nivel de acceso: acceso abierto
• Materia: hardiness personality; voluntary resignation; call centers; personalidad resistente; egreso voluntario; personnalité résistante; départ volontaire; centres d´appels; personalidade resistente; saída voluntária; centros de chamada

This paper discusses the relationship between hardiness personality and workers’ voluntary resignation from call center jobs. The aim is to understand the decision to leave through a subject’s personality. The hardiness personality questionnaire developed by Moreno, Garrosa and Gonzalez (2000) was administered to a sample of 81 telemarketers. A higher probability of voluntary resignation was found in those with low hardiness personality as well as in those with higher levels of education. The greater permanence of workers with a high level of hardiness personality shows that there are individual traits that facilitate the way in which the worker deals with the demands and the perception of the work setting, which influences the voluntary resignation decision in this type of organizations.