Organizational culture and evaluation of the quality of educational service. IE Jorge Bernales Salas N° 7080. Villa María Del Triunfo. Lima.

• Autores: Rivera Velarde, Fabiola Pamela, Sánchez Pinedo, Luz Doris
• Formato: artículo
• Fecha de Publicación: 2024
• Institución: Instituto Internacional de Gobierno
• Repositorio: Igobernanza
• Lenguaje: español
• OAI Identifier: oai:ojs.pkp.sfu.ca:article/359
• Enlace del recurso: https://www.igobernanza.org/index.php/IGOB/article/view/359
• Nivel de acceso: acceso abierto
• Materia: cultura organizacional; evaluación calidad del servicio educativo; organizational culture; quality evaluation of educational service

Interpersonal and institutional conflicts in work, academic, and administrative environments can harm students' academic performance. Therefore, the purpose of this work is to determine the relationship that exists between organizational culture and the evaluation of the quality of educational services at the IE Jorge Bernales Salas Nr. 7080 located in Villa María del Triunfo, Lima. We use hypothetical deductive and quantitative methods to carry out related designs at descriptive, horizontal and ordinal levels. A random sample of 47 primary and secondary school teachers was used, two questionnaires validated by a panel of 3 experts and reliability was applied using Crombach's alpha, yielding coefficients of 0.806 and 0.798 for each variable. The data were treated with the non-parametric Spearman's Rho statistic to determine correlations and propose and perform hypothesis tests or comparisons. The resulting data had Spearman's r equal to 0.538 and sig. 0.00 is less than 0.01, which indicates a high evaluation between the organizational culture and the evaluation of the quality of the educational service. Since the above values lead to the rejection of the proposed null hypothesis, the alternative hypothesis is accepted and tested.