Training and development as a tool for improving basic service delivery; the case of a selected municipality
Descripción del Articulo
Municipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee perform...
| Autores: | , |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2015 |
| Institución: | Universidad ESAN |
| Repositorio: | Revistas - Universidad ESAN |
| Lenguaje: | inglés |
| OAI Identifier: | oai:ojs.pkp.sfu.ca:article/171 |
| Enlace del recurso: | https://revistas.esan.edu.pe/index.php/jefas/article/view/171 |
| Nivel de acceso: | acceso abierto |
| Materia: | Employee training and development Service delivery |
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Training and development as a tool for improving basic service delivery; the case of a selected municipality Mpofu, Mthokozisi Hlatywayo, Clifford Kendrick Employee training and developmentService deliveryMunicipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee performance in organisations, thus leading to improved organizational performance and growth. The study investigated the relationship between the quality of employee training and development on service delivery in a selected municipality with data collected from 150 employees. The results indicated the need for effective employee training and development systems and processes to achieve improved employee performance thus improved provision of basic services to the communities. Doi: http://dx.doi.org/10.1016/j.jefas.2015.10.004Universidad ESAN2015-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPeer-reviewed Articleapplication/pdfhttps://revistas.esan.edu.pe/index.php/jefas/article/view/171Journal of Economics, Finance and Administrative Science; Vol. 20 No. 39 (2015): July - December; 133-136Journal of Economics, Finance and Administrative Science; Vol. 20 Núm. 39 (2015): July - December; 133-1362218-06482077-1886reponame:Revistas - Universidad ESANinstname:Universidad ESANinstacron:ESANenghttps://revistas.esan.edu.pe/index.php/jefas/article/view/171/239Copyright (c) 2021 Journal of Economics, Finance and Administrative Sciencehttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:ojs.pkp.sfu.ca:article/1712021-08-17T23:23:52Z |
| dc.title.none.fl_str_mv |
Training and development as a tool for improving basic service delivery; the case of a selected municipality |
| title |
Training and development as a tool for improving basic service delivery; the case of a selected municipality |
| spellingShingle |
Training and development as a tool for improving basic service delivery; the case of a selected municipality Mpofu, Mthokozisi Employee training and development Service delivery |
| title_short |
Training and development as a tool for improving basic service delivery; the case of a selected municipality |
| title_full |
Training and development as a tool for improving basic service delivery; the case of a selected municipality |
| title_fullStr |
Training and development as a tool for improving basic service delivery; the case of a selected municipality |
| title_full_unstemmed |
Training and development as a tool for improving basic service delivery; the case of a selected municipality |
| title_sort |
Training and development as a tool for improving basic service delivery; the case of a selected municipality |
| dc.creator.none.fl_str_mv |
Mpofu, Mthokozisi Hlatywayo, Clifford Kendrick |
| author |
Mpofu, Mthokozisi |
| author_facet |
Mpofu, Mthokozisi Hlatywayo, Clifford Kendrick |
| author_role |
author |
| author2 |
Hlatywayo, Clifford Kendrick |
| author2_role |
author |
| dc.subject.none.fl_str_mv |
Employee training and development Service delivery |
| topic |
Employee training and development Service delivery |
| description |
Municipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee performance in organisations, thus leading to improved organizational performance and growth. The study investigated the relationship between the quality of employee training and development on service delivery in a selected municipality with data collected from 150 employees. The results indicated the need for effective employee training and development systems and processes to achieve improved employee performance thus improved provision of basic services to the communities. Doi: http://dx.doi.org/10.1016/j.jefas.2015.10.004 |
| publishDate |
2015 |
| dc.date.none.fl_str_mv |
2015-12-01 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.none.fl_str_mv |
https://revistas.esan.edu.pe/index.php/jefas/article/view/171 |
| url |
https://revistas.esan.edu.pe/index.php/jefas/article/view/171 |
| dc.language.none.fl_str_mv |
eng |
| language |
eng |
| dc.relation.none.fl_str_mv |
https://revistas.esan.edu.pe/index.php/jefas/article/view/171/239 |
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Copyright (c) 2021 Journal of Economics, Finance and Administrative Science http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
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Copyright (c) 2021 Journal of Economics, Finance and Administrative Science http://creativecommons.org/licenses/by-nc-nd/4.0/ |
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openAccess |
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application/pdf |
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Universidad ESAN |
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Universidad ESAN |
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Journal of Economics, Finance and Administrative Science; Vol. 20 No. 39 (2015): July - December; 133-136 Journal of Economics, Finance and Administrative Science; Vol. 20 Núm. 39 (2015): July - December; 133-136 2218-0648 2077-1886 reponame:Revistas - Universidad ESAN instname:Universidad ESAN instacron:ESAN |
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Universidad ESAN |
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ESAN |
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ESAN |
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Revistas - Universidad ESAN |
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Revistas - Universidad ESAN |
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12.884314 |
Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
