Percepción y expectativa de los ciudadanos peruanos frente al gobierno electrónico

• Autor: Cardona, Diego
• Formato: artículo
• Fecha de Publicación: 2004
• Institución: Universidad ESAN
• Repositorio: ESAN-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.esan.edu.pe:20.500.12640/1987
• Enlace del recurso: https://revistas.esan.edu.pe/index.php/jefas/article/view/367; https://hdl.handle.net/20.500.12640/1987; https://doi.org/10.46631/jefas.2004.v9n17.03
• Nivel de acceso: acceso abierto
• Materia: Electronic government; Internet; Appreciation of the performance; Peru; Gobierno electrónico; Apreciación de la actuación; Perú; https://purl.org/pe-repo/ocde/ford#5.02.04

This work presents how Peruvian citizens evaluate government efforts to implement e-government initiatives. First, the basic concepts used in the article are described, then the Peruvian e-government policy is briefly exposed, and it ends up by measuring how citizens perceive e-government and what they expect from it, through a model developed by the author during his doctoral research (Cardona, 2004). The model includes five latent and independent constructs: attitude, aptitude, confidence, relevance, and satisfaction, which affect two latent and dependent constructs: the citizen's perception and expectation regarding their interaction with public administration using information technologies and communication, under the effect of illustrative variables related to citizens, institutions and the environment.