El acuerdo verbal como causal que pone fin al procedimiento de protección al consumidor y la acreditación de su existencia

• Autor: Ríos Rengifo, Alex Junior
• Formato: artículo
• Fecha de Publicación: 2025
• Institución: Universidad ESAN
• Repositorio: ESAN-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.esan.edu.pe:20.500.12640/4609
• Enlace del recurso: https://hdl.handle.net/20.500.12640/4609; https://doi.org/10.46631/Giuristi.2025.v6n11.06
• Nivel de acceso: acceso abierto
• Materia: Consumer protection; Verbal agreement; Mandatory precedent; Protección al consumidor; Acuerdo verbal; Precedente de observancia obligatoria; https://purl.org/pe-repo/ocde/ford#5.05.01

This article analyzes the legal institution of the verbal agreement, with the aim of determining its regulation in both the Peruvian Political Constitution and the Consumer Protection and Defense Code, approved by Law 29571 and amended by Legislative Decree No. 1308. At the same time, it proposes a mandatory precedent, with the aim of protecting the rights of the supplier against the abusive, excessive, and arbitrary use of consumer rights, as well as recognizing the validity of the verbal agreement within a consumer relationship. It also sets forth the legal grounds that support the legality of this proposal. Furthermore, it proposes the electronic invoice cancellation record as an indisputable document proving the existence of the verbal agreement. Finally, it develops a chapter that examines other forms of recognition of a verbal agreement within a consumer relationship.