This research is the analysis of administrative processes of the department of customer service in which it developed a business plan, contact and customer relationship, also, with the employees of the Tiendas Metro in the city of Trujillo. In this study, we considered seriously the theme of service, in order to understand and be able to establish parameters for the creation of a Service Model adapted to each organization which is involved in parallel see every administrative processes implemented and implemented within a Customer Service Department of a company product number (case study) and realize that the service itself is meaningless if not accompanied by adequate and well-evaluated business processes created. The above leads us to consider very carefully the processes of recruitment and selection of personnel for the service area, as not all people have the right skills that were ...