|Summary:||This research has yielded information of users of Pharmacy Department of National Hospital outpatient "Almanzor Aguinaga Asenjo" May-June 2008 about their needs, their expectations, as they are covered and their opinion regarding the attention it brings in the Pharmacy Department of outpatient of the hospital. The amounts of satisfaction with the Likert scale and dimensions of quality correlated with satisfaction, answered a questionnaire validated 380 users of the Pharmacy Department of outpatient being older than 18 years and younger than 80 years. The degree of user satisfaction on a scale of 1 to 5 is 2.94, the percentage of users satisfaction intermediate is 52.1%. The dimensions of quality that most influence the overall satisfaction and perceived quality are the infrastructure of the service, waiting time and interpersonal relationships of technical personnel. It has identified the elements with which users are less satisfied, these are access to pharmacy service for outpatient (3.77) and quality human, scientific and technological Chemist pharmacist (2.77) the effectiveness and quality of medicines (3.11) are specific aspects that do not meet user expectations for what is suggested to the institution to take corrective action and educational organizations|
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