Gestión administrativa y calidad del servicio en la Institución Prestadora de Servicio de Salud 1 – 3 América, 2023

• Autor: Reategui Suncion, Victor Adrian
• Formato: tesis de maestría
• Fecha de Publicación: 2023
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/10209
• Enlace del recurso: https://hdl.handle.net/20.500.12737/10209
• Nivel de acceso: acceso abierto
• Materia: Gestión de calidad; Administración pública; Servicios de salud; Satisfacción del cliente; Centros de salud; https://purl.org/pe-repo/ocde/ford#5.06.02

This research was carried out with the purpose of determining the relationship between administrative management and quality of service in the Health Service Provider Institution 1 – 3 América, 2023. The approach used in the study was applied, descriptive-correlational and with a non-experimental design. The sample selected for this research was 317 users, to whom a questionnaire was applied to collect the necessary information. After obtaining the results, it is identified that administrative management is rated as efficient (33%); For its part, the quality of service is good with (39%). Establishing that there is a positive and significant relationship between administrative management and service quality, demonstrated by a rho correlation coefficient of 0.737 and a significance of 0.000. Regarding the dimensions, it is evident that planning a (r=0.241; p=0.000); Likewise, the organization a (r=0.745; p=0.000); for direction one (r=0.654; p=0.000); finally for the control (r=0.509; p=0.000), all of them are significantly related to the quality of the service in the Health Service Provider Institution 1 – 3 America.