Cita APA

Nyeck, S., Morales, M., Ladhari, R., & Pons, F. (2002). 10 years of service quality measurement: Reviewing the use of the SERVQUAL instrument.

Citación estilo Chicago

Nyeck, Simon, Miguel Morales, Riadh Ladhari, y Frank Pons. 10 Years of Service Quality Measurement: Reviewing the Use of the SERVQUAL Instrument. 2002.

Cita MLA

Nyeck, Simon, Miguel Morales, Riadh Ladhari, y Frank Pons. 10 Years of Service Quality Measurement: Reviewing the Use of the SERVQUAL Instrument. 2002.